Last updated: September 27, 2026
We ship fast and we ship discreetly. Every order is packed in plain, unbranded packaging with no product names on the outside.
Processing Time
Orders placed before 2:00 PM ET on a business day are usually processed the same day; other orders are processed the next business day. During launches, holidays or high demand, processing can take up to 2 business days.
Shipping Methods and Delivery Times
- Standard shipping: 3 to 5 business days after dispatch.
- Express shipping: 1 to 2 business days after dispatch, where available.
- Shipping costs and options are calculated at checkout.
- A tracking number is emailed as soon as your order ships.
Where We Ship
We ship within the United States only, and only to addresses where the products in your order can be legally sold and delivered. Hemp-derived cannabinoid and nicotine laws vary by state and change often. We do not ship any product to a state, county or city where its sale or delivery is prohibited, and our checkout blocks restricted destinations where it can. If an order reaches us for a restricted location, it is cancelled and refunded in full.
Lost, Late or Damaged Parcels
If tracking has not updated for 5 business days or your parcel arrives damaged, email support@brixcarts.com with your order number and we will open a claim with the carrier. Please double-check your address at checkout; we cannot be responsible for parcels sent to an address entered incorrectly. Refunds and replacements are handled under our Refund Policy.